HR01 dancemoon Roller
-
dancemoon roller manual
If you need to see the product manual, please click here to download it.
-
Why doesn't my dancemoon roller collect hair?
Make sure to use the dancemoon roller correctly by rolling it rapidly back and forth over the surface where the hairs are to be collected, and also by paying attention to the fact that the wheel is rolling correctly and is not stuck. If you still can't solve the problem or have other questions, please feel free to contact us at: customerservice@dancemoon.com
-
How do I clean the roller after use?
For daily cleaning simply use the equipped scraper to empty the collected hairs from the tank into the trash. For thorough cleaning the fabric can be gently washed with water and mild soap to remove any remaining hair and dirt. After cleaning, make sure the roller is completely dry before using it to ensure effective cleaning. If you still can't solve the problem or have other questions, please feel free to contact us at: customerservice@dancemoon.com. Get more information about cleaning the roller after use.
-
Where can I use this dancemoon roller?
It's perfect for firm fabric surfaces like sofas, blankets, rugs, and more. Just avoid loose fabric, non-fabric or uneven surfaces for best results. If you still can't solve the problem or have other questions, please feel free to contact us at: customerservice@dancemoon.com.
-
Where's the handle and brush?
When you receive the dancemoon roller, please follow the sticker to open the package, the handle of the roller is inside the tank, only need to install and tighten the handle can be used, no need to install a separate brush head! If you still can't solve the problem or have other questions, please feel free to contact us at: customerservice@dancemoon.com. Get more information on how to install dancemoon roller.
-
What should I do if my dancemoon roller is stuck and not moving?
If the roller is stuck and does not move, please don't worry; the hair may be stuck in the wheel. Please remove the stuck hair first, and then manually scroll the wheel left and right to continue to use! If you still can't solve the problem or have other questions, please feel free to contact us at: customerservice@dancemoon.com. Get more details about what to do if the roller get stuck.
-
What is the purpose of the scraper that comes with the product?
With this scraper you can clean the pet hair collected by the roller, as well as can be used to clean some corners of the furniture, such as the sofa. If you have other questions, please feel free to contact us at: customerservice@dancemoon.com. Learn more about how to remove hair from the roller.
Order and Shipping
-
How long will it take to receive my order?
Typically, it takes 5-8 business days to receive your order. We’re doing our best to deliver it promptly for you. If you have other questions, please feel free to contact us at: customerservice@dancemoon.com.
-
How to track my order?
Please track your order at our Tracking page: https://track.4px.com/#/ If you have other questions, please feel free to contact us at: customerservice@dancemoon.com.
Exchange and Return
-
What is your return policy?
Please check our return/refund/exchange policy here. If you have other questions, please feel free to contact us at: customerservice@dancemoon.com.