Support Center

dancemoon Roller

  • dancemoon roller manual

    If you need to see the product manual, please click here to download it.

  • Why doesn't my dancemoon roller collect hair?

    Make sure to use the dancemoon roller correctly by rolling it rapidly back and forth over the surface where the hairs are to be collected, and also by paying attention to the fact that the wheel is rolling correctly and is not stuck. If you still can't solve the problem or have other questions, please feel free to contact us at:  customerservice@dancemoon.com

  • How do I clean the roller after use?

    For daily cleaning simply use the equipped scraper to empty the collected hairs from the tank into the trash. For thorough cleaning the fabric can be gently washed with water and mild soap to remove any remaining hair and dirt. After cleaning, make sure the roller is completely dry before using it to ensure effective cleaning. If you still can't solve the problem or have other questions, please feel free to contact us at: customerservice@dancemoon.com. Get more information about cleaning the roller after use.

  • Where can I use this dancemoon roller?

    It's perfect for firm fabric surfaces like sofas, blankets, rugs, and more. Just avoid loose fabric, non-fabric or uneven surfaces for best results. If you still can't solve the problem or have other questions, please feel free to contact us at: customerservice@dancemoon.com.

  • Where's the handle and brush?

    When you receive the dancemoon roller, please follow the sticker to open the package, the handle of the roller is inside the tank, only need to install and tighten the handle can be used, no need to install a separate brush head! If you still can't solve the problem or have other questions, please feel free to contact us at: customerservice@dancemoon.com. Get more information on how to install dancemoon roller.

  • What should I do if my dancemoon roller is stuck and not moving?

    If the roller is stuck and does not move, please don't worry; the hair may be stuck in the wheel. Please remove the stuck hair first, and then manually scroll the wheel left and right to continue to use! If you still can't solve the problem or have other questions, please feel free to contact us at: customerservice@dancemoon.com. Get more details about what to do if the roller get stuck.

  • What is the purpose of the scraper that comes with the product?

    With this scraper you can clean the pet hair collected by the roller, as well as can be used to clean some corners of the furniture, such as the sofa. If you have other questions, please feel free to contact us at: customerservice@dancemoon.com. Learn more about how to remove hair from the roller.

dancemoon Layer Brush

  • dancemoon Layer Brush manual

    If you need to see the product manual, please click here to download it.

  • How to use the dancemoon Layer Brush to clean pet hair with higher efficiency?
    Hold the handle firmly and apply gentle pressure, ensuring the brush head is parallel to the surface. Sweep the brush across the area to remove pet hair and debris, gathering them into a pile. Once removal is complete, dispose of the gathered hair and debris.
  • Is the handle connection of the dancemoon Layer Brush fragile?
    Rest assured, the handle connection is designed to be durable. Constructed from high-quality PU 50 rubber, it combines flexibility and strength, ensuring it can withstand regular use and moderate pressure without cracking or breaking.
  • Can the dancemoon Layer Brush collect pet hair?
    The dancemoon Layer Brush doesn't trap pet hair. Instead, it helps to rake up the embedded hair as you use it. You can either vacuum up the excess or simply pick it up by hand for a clean finish.
  • Is the dancemoon Layer Brush only for removing pet hair?
    No, the dancemoon Layer Brush is also effective for removing dust, lint, and small debris, in addition to pet hair. When removing dust, a lighter touch and slower movements are recommended to prevent the dust from becoming airborne.
  • Will the serrated edges damage my fabric?
    No, the dancemoon Layer Brush is made from PU 50, a gentle material that ensures excellent protection for fabrics.
  • Where can the dancemoon Layer Brush be used?
    The dancemoon Layer Brush is suitable for a variety of surfaces, including carpets, sofas, bed linens, cat trees, stair corners, and car interiors. It should not be used on loose fabrics, non-fabric surfaces, or uneven surfaces.
  • Can I use the dancemoon Layer Brush for large-area cleaning?
    While the dancemoon Layer Brush is not designed for large areas, it excels in deep cleaning, particularly in hard-to-reach corners and crevices. For broader areas, it can be used in conjunction with other cleaning tools to target specific spots where larger tools might miss.

Order and Shipping

  • How long will it take to receive my order?

    Typically, it takes 5-8 business days to receive your order. We’re doing our best to deliver it promptly for you. If you have other questions, please feel free to contact us at: customerservice@dancemoon.com.

  • How to track my order?

    Please track your order at our Tracking page: https://track.4px.com/#/ If you have other questions, please feel free to contact us at: customerservice@dancemoon.com.

Exchange and Return

  • What is your return policy?

    Please check our return/refund/exchange policy here. If you have other questions, please feel free to contact us at: customerservice@dancemoon.com.